Refunds

If something you bought didn’t arrive, or isn’t what you expected, write to troy@troylambertstories.com with the address you used at checkout. A person reads it.

If it just hasn’t arrived

Nine times in ten that’s an email problem, not a payment one. What you bought is recorded against your address whether or not the email reached you, so the fix is usually just a fresh link: ask for one here, and check your spam folder for the download email.

Digital items

Ebooks and audiobooks are delivered the moment you check out, through a personal link, and ePubs are watermarked with your name. That makes them hard to un-sell, so we’d rather fix the problem than take the file back — tell us what went wrong and we’ll sort it out.

Payment

Payments are processed by Fourthwall, and refunds are issued back through them to the card you used. We don’t hold your card details.

Order problems, wrong item, duplicate charge, anything at all: troy@troylambertstories.com.